Either Tony Hayward’s advisors have lost the plot or he is a poor listener.
We have all watched with dismay as ecological disaster in the Gulf of Mexico has tested BP’s CEO and his many advisors. Open and honest communications in the early weeks seemed to work while the short term promise of a solution seemed [...]
Posts under ‘News’
Come on BP
BBC review – web changes a big mistake
Scrutiny around Mark Thompson’s much anticipated strategic review will no doubt generate some interesting debate. I haven’t read today’s papers yet but as I understand it, salaries, senior roles with fanciful titles, imported programmes, 6 Music and Asian Radio are all under the cosh one way or another.
I can’t see many people arguing with cutting [...]
Conscious Capitalism
Picture the scene: a bunch of shoppers head for their local food store for a few last minute essentials on Christmas Eve. As they approach the tills, the system crashes. Nothing can be put through the tills so no one can pay for their shopping. Far from going into meltdown, the shop manager told everyone [...]
Call centres are over-cooked
OK, after an hour of frustration trying (in vain) to get quick answers to straight forward questions about a couple of insurance policies, I’ve had it up to here with call centres.
My queries were not complicated but they didn’t fit any of the menu options. All I needed was a bit of customer service. But [...]
A gift to retailers
So Samantha Cameron is the new celebrity clothes horse. At least, if the media has its way, she will be. And where the media goes, we so often follow…
The PM’s wife in waiting (or should that be ‘wife to PM in waiting’??) must seem heaven sent for the high street retailers. High profile and attractive [...]
Welcome to our blog
Welcome to our new blog where we will comment on issues and news or just put a question out into the ether to see what comes back. As committed communicators of one kind or another, you’ll find, not surprisingly, that we tend to focus on PR, marketing and communications – good, bad and ugly. First [...]
I'm an avid communicator. Love writing, planning and co-ordinating projects and campaigns. Sometimes work solo but mostly team up with associates of 